The Nonviolent Communication Process
Speaking and Hearing without Blame or Demands


Speaking:

1.Observations: What I see, hear, remember, imagine (free from evaluation)

2.Feelings: How I feel (rather than think) about what I observe

3 Needs: What I need, value, or want

4. Requests: The concrete action I would like taken: “Would you be willing to…?”

Hearing:

1. Observations: What you see, hear, remember, imagine

2.Feelings: How you feel about what you observe

3. Needs: What you need, value, or want

4. Requests: The concrete action you would like taken: “Would you like…?”

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Compiled by: Bess McCarty

For groups: www.nonviolentcommunication.org
For books: www.nonviolentcommunication.com:
(Recommended cornerstone book: Nonviolent Communication, Language of Life, 2nd Edition)